This article provides the answers for the FAQs in regards to the new support portal which was launched on September 1st, 2019.
Frequently Asked Questions
Are there changes in how to contact Infinio Support?
Please read the Contacting Infinio Support article.
How will I know when I should start using the new portal and phone numbers?
On Sunday, September 1, 2019, you will receive an email notification confirming that the new system is live. From that point on, please use the above-mentioned contact channels.
What are the steps to access the support portal?
Please read the Accessing the Support Portal for the First Time article.
How do I create a ticket?
Please read the Creating a Ticket via the Support Portal article.
What will happen to any ticket(s) I have already opened?
You will receive a separate email on your open request(s) containing the new ticket ID and a link to the new ticket.
What do I do this week before the new system goes live?
Through Saturday, August 31, you can contact Infinio Support using the same procedures as you have in the past, using the following email address: firstname.lastname@example.org
What if I have more questions?
If you need more information on any of these procedures, please email us at email@example.com